Yes, Crossroads offers customizable SLAs for B2B clients, ensuring guaranteed response times, service availability, and performance metrics for at-home puncture repairs. Whether you operate a corporate fleet, provide employee mobility services, or run a transport business, you can define SLA parameters based on your operational priorities.
Common SLA features include maximum arrival time, 24/7 emergency service availability, volume-based discounts, and geographic service guarantees. Dedicated relationship managers are also assigned to enterprise clients to monitor SLA adherence and coordinate escalations. This structured service framework gives businesses peace of mind and operational transparency.