Is Road Side Assistance The Same As Towing

No. Road side assistance is the broader service for breakdown support; towing is one recovery option used when the vehicle cannot be made safe to drive.

What to do now

• If the vehicle is unsafe to drive, request towing rather than repeated roadside attempts.
• Ask where the vehicle will be taken (nearest safe workshop/home as applicable to your situation).
• Remove valuables and keep documents with you before the vehicle is moved.
• Ensure passengers have a safe alternative transport plan, especially on highways.

What NOT to do

• Do not tow using ropes or informal methods in traffic—this is high-risk and often illegal.
• Do not stay inside the disabled vehicle if it’s exposed to fast traffic and a safer waiting spot exists.
• Do not continue driving a vehicle that has unstable handling, brake warnings, or severe vibration.

When to call Crossroads Helpline
Call when you need guidance on whether roadside support is appropriate or towing is safer, and when you need coordinated recovery rather than ad-hoc help.

Optional internal link
If towing is needed, see Car towing service: https://www.crossroadshelpline.com/service/car-car-towing-service-near-me-near-me