How Should I Handle A Highway Breakdown Before Road Side Assistance Arrive

Your priority is to reduce collision risk and keep everyone visible and protected until professional help reaches you.

What to do now

• Indicate early and move to the safest shoulder/edge area; stop as far from traffic as practical.
• Switch on hazard lights immediately; keep headlights on in low visibility.
• If safe, exit the vehicle on the side away from traffic and wait behind a barrier or on higher ground.
• Call road side assistance with your exact direction of travel and the nearest landmark/exit.

What NOT to do

• Do not stand behind the vehicle or between vehicles on the shoulder.
• Do not place warning devices if it requires walking in a live lane or near fast traffic.
• Do not attempt to push-start or work under the bonnet on a high-speed road.

When to call Crossroads Helpline
Call if you are stopped on a highway/expressway, visibility is poor, traffic is fast, or you suspect the vehicle is unsafe to drive. If the vehicle cannot be moved to a safe spot, request towing coordination.

Optional internal link
For help options, see On-road emergency assistance service: https://www.crossroadshelpline.com/general-service/on-road-emergency-assistance-service