Vehicle Breakdown Assistance Posts

RSA as an Extension of OEM Aftersales: What Happens After the Vehicle Leaves the Workshop?

The vehicle may leave the workshop. The aftersales relationship does not. For automotive manufacturers, OEM aftersales traditionally focuses on servicing, repairs, warranty support, parts and dealer networks. Roadside Assistance (RSA) is often treated as a separate, reactive service that begins when a vehicle breaks down. But from the customer’s perspective, there is no separation. When […]